Brentwood Bay Resort wins Canadian Tourism Business of the Year. Article taken from the Victoria Times Colonist, Dec. 6, 2016 "We have changed the standard focus of tourism operations at our resort. We recognized the transient nature of employment in our industry and have chosen to accept and embrace this nature, changing our focus from retention to attraction," said Brentwood Bay general manager Natasha Richardson. "I quote a dear friend and business colleague, Steve Miller: "We understand that humans not only have a unique contribution to deliver during our lives but that we implicitly and deeply desire to make this contribution." At Brentwood Bay Resort, we provide every employee who works with us the opportunity to discover their own unique purpose," said Richardson. This has truly changed the way in which we work together and provide authentic service to our guests." PHOTO: (from left) Pablo Reyes, Brentwood executive housekeeper; Natasha Richardson, Brentwood general manager; Elizabeth May; and Fitti Lourenco of Air Canada, at the Tourism Industry Association of Canada Awards. |
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